Q: My platform shows “Trade Context is busy” error.
A: Close the platform and re-open it, that should fix the problem.
Q: I can not put a stop loss order or take profit order on my positions.
A: You can not put your orders on pending position before they reach the entry point. So you can put those orders after your positions reach that point.
Q: Expert Advisors doesn’t open any positions.
A: Go to the Expert Advisors tab in your platform, if it is trying to open positions with no success, you’ll find a number for the error, please then contact us with that number so we can help you.
Q: I can not log in to my account.
A: Logging in to your account fails if the account name or password is are not correct, please make sure you type them correctly.
Q: I can not see swap rates.
A: Go to Market Watch area in your platform, right-click, and then choose Symbols, then choose Properties so you can see all the details, including swap rates.
Q: Why don’t I see all the currency pairs?
A: You can view all the currency pairs by right-clicking on Market Watch area in your platform, and then choose Show All.
Q: I want to change the time zone of the chart.
A: The time zone of the platform can not be changed, but there are indicators with local time zones available for download.